![]() ![]() If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs. If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. Scroll down and click on: HP contact options Scroll down to "Still need help? Complete the form to select your contact options" Enter Product number or select to auto detect To contact HP Support see the following link to create yourself a case number: In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty. If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself - and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run. 5V -8.880 V V Z -14.299516v This is definitely bogus speccy has well and truly lost it when it comes to the negative ones. We have no way of accessing your PC from here, so we can not do that for you. ![]() To determine the cause with hardware failures, you have to be able run diagnostics. When the screen is blank, the PC is experiencing a major hardware failure. Low power consumption: ACTIVE - 650 mW / max 10 ns Low. Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. Guess -it's overheating - because it shuts down after it has been on for a while and when you leave if off to cool down, then it powers on OK - but then shuts down again after it gets warm.
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